Service Design

Service design is finding the best solutions to shape the future together with the customers and end users.

The starting point of ED Design’s service design is a firm insight into different future development paths and the opportunities they create. Based on our insight, we use methods that involve end-user interaction together with the customer to create the best solutions for developing, for example, the company’s business, product development or modern learning environment to the best possible level. You can read more about our ideas by downloading our Service Design Guide (currently only available in Finnish).

We have successfully designed products and services for numerous segments, including trade, software, financing, vehicles, health services, control rooms as well as learning environments, business premises and urban development. In addition to the desired future, our design work takes account of various user needs and preconditions for design and, if necessary, we can refine the results into a finished product together with our partners, who specialise in various business areas. Our satisfied customers include, among others, Ensto, Osuuspankki and Veho, the cities of Tampere and Porvoo as well as Lapland University of Applied Sciences.

Our work for the development of services and products goes on. Let’s keep in touch and discuss how we can help you on the way to the best possible future.

Are you interested in gaining the Design Advantage? We’re happy to answer any enquiries – with over 40 years and 3000 projects of experience.

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We design products and services that meet user needs both operationally and emotionally.

Our protoshop enables user-centred design